terms & conditions

These Terms & Conditions (“ Product Terms and Conditions”) apply to all transactions concluded with you, the customer, via the Online Store (the “Website”). Please read them carefully before placing your order and print a copy for your future reference. By using the Website you accept and agree to be bound by the Product Terms and Conditions and the Web Site Terms and Conditions which together shall constitute the entire agreement between you and the online store.

If you do not agree to the Product Terms and Conditions or the Web Site Terms and Conditions you should leave the Website.

We reserve the right to alter or amend the Product Terms and Conditions at any time without notification to you. Specifically we can amend, discontinue or remove content displayed on the Website including product and service information or specification on the Website, without Liability.

Descriptive Material

All descriptive material on this website, including illustrations, drawings, photos and text shall we used only as a general guide and shall note from part of the Contract. Images are indicative only and may differ from the actual products supplied. Poultry Pharm reserves the right to change or amend the literature or specification without prior notice.


All elements of the Website content and all logos, photography, graphics, software and video clips are protected by UK copyright laws. You are entitled to view the Website and to print pages of the Website for the sole purpose of placing an order with us. However, any copying or downloading from the Website without written permission from us is strictly prohibited and will be deemed an infringement of copyright.


You are not permitted to use our trademarks or the trademarks of any third party without our prior written consent or of such third parties that may own the trademarks.

Under 18 Website Users

If you are under 18 years of age you must gain parental/guardian approval to submit data, receive updates or purchase goods online. You are still bound by these Product Terms and Conditions and use of the Website will be taken as acceptance of these Product Terms and Conditions.
You acknowledge that the Website and any goods that you obtain from the Website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.
We only sell products to persons over the age of 18. By placing an order for such products you declare that you are of the legal age to purchase those products.


You may place an order to purchase a product advertised on the website by following the onscreen prompts after clicking on the item of interest. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order on the checkout page. After submitting an order to us, we will send you an email to acknowledge receipt of your order (“Advice Note”). Receipt of your credit or debit card details and debit of payments does not constitute our acceptance of your order. Our acceptance of your order takes place upon despatch of the goods to you at which point the purchase contract is made. We reserve the right to decline your order for any reason whatsoever and to refuse bulk orders. If we do so, a member of our customer services team will contact you and will refund in full any charges which have been incurred.


Good are invoiced in pounds (£) sterling at the price prevailing at the time you place your order. Pries are expressed exclusive of Value Added Tax (“VAT”) which will be charged at the current rate as shown on the on-line order form and are exclusive of delivery charges. Delivery charges will be added to the price of the purchase so that the on-line order form shows the total charges which we will debit.

The prices indicated apply to on-line purchases and are not indicative of the price of identical goods purchased at our retail stores or by any other means.

We reserve the right to amend any prices without prior notice and to end any promotions at any time. We reserve the right to add to withdraw any items at any time. We try to ensure that all prices are displayed are correct and within the company’s pricing structure. In the event that an incorrect price is advertised, we shall amend such price upon notification. We are under no obligation to supply any product that is priced incorrectly. Payment can be made by most major credit or debit cards. (We regret we are unable to accept American Express). In an unlikely event that the price of an item has been incorrectly advertised on the website, we will contact you by telephone. If you are not happy to proceed with the order at the correct price, we will cancel the order. We are not obliged to supply products at incorrect prices.


In accordance with the laws governing the United Kingdom, Poultry Pharm will be obliged to charge UK VAT on all orders where applies to destinations delivered within the UK.

Below is an explanation of how we handle VAT:

Order for UK delivery

VAT is applicable for all UK orders and will be included in the final cost. VAT will be charged at the prevailing UK rate.

Force Majeure

Poultry Pharm will not be liable for any customer for any delays or failure to perform due to any causes beyond our reasonable control. These causes may include, but are not limited to, acts or omissions of the customer, acts of God, and default by a supplier, and interruptions to delivery due to transport difficulties.

Jurisdiction and Law

Contracts under these terms and conditions are governed by and shall be construed in accordance with English Law and English Courts having jurisdiction subject to any contrary rights the Customer may have as a consumer.

Delivery Services and Returns

Subject to availability, we will despatch your order as soon as possible after your order is accepted by us. Delivery is deemed to take place when the goods are delivered to your nominated delivery address, whereupon the risk of loss, breakage and damage passes to you. Ownership of the goods does not pass to you until payment is received in full by us.

We only ship to addresses on mainland UK.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. Poultry Pharm shall not be liable or deemed to be in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond its control.

Due to current regulations on animal health products, we are unable to offer a return on any products bought from The Chicken Vet, unless the product has been damaged in transit or faulty.

Unfortunately, as a licensed supplier of veterinary medicines, governed by The Royal College of Veterinary Surgeons (RCVS) and Veterinary Medicine Directorate (VMD), we are unable to offer a refund for medications as these goods cannot be offered for resale. This regulatory law exists to ensure the safety of your chickens, as the returned medicines may have been subject to improper storage conditions or tampered with. However, we are happy to dispose of medication safely for you.

We are committed to providing our customers with the highest quality products. All goods are warranted to be generally free from defects in workmanship and materials and fit for the purposes for which such goods would normally be used. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing customers with excellent service, we offer the returns facility set out below.

All returns are the responsibility of the customer. We will only cover the cost of faulty or damaged returned goods.

If an item is faulty, please contact us and we will arrange an appropriate remedy. This facility is open during normal office hours Monday to Friday only. Instructions for customers wishing to return goods will appear on each Advice Note. Any customer seeking a refund for postage and packing or not wishing to pay for the return of faulty or damaged goods will need to contact us directly. Carriage costs will be displayed at the checkout prior to paying for the goods. A decision on whether the product needs to be replaced or credited is entirely at our discretion.

If after inspection your product is deemed to be faulty, we will endeavour to organise a replacement or refund the purchase amount within 14 days of the return.

We regret that failure to return products within 28 days of delivery may result in us being unable to process your claim.
You may cancel your order (or any part of it) at any point before the products are despatched to you. You may do so by notifying us by email or calling.

Credit Card Payments
We are unable to accept credit or debit cards that are due to expire within the next FIVE days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained by us.


To the fullest extent permitted by law we will not be liable for any third party for any:
Loss of business, loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and /or loss of data; and/or any other loss or damage which does not result directly from our actions of, or the actions of sub-contractors or agent; and which arises out of or is related to your purchase of goods via the Website.

In any event our liability to you in connection with any order will not exceed the total price charged for the goods purchased. Nothing in these Product Terms and Conditions excludes our liability for personal injury or death caused by our negligence. These Purchase Terms and Conditions do not affect your statutory rights as a consumer or otherwise.


Links within the website may lead to other websites. Such links are for the information purposes only and we assume no responsibility for the contents of these websites. Furthermore, the inclusion of any links to other such websites does not mean that we sponsor, endorse or otherwise approve any information or material contained in those sites, or in sites linked to those sites, or has any association with the owners thereof.

Links to the Website may not be included in any other web site without our prior written permission.
www.poultrypharm.co.uk is owned and operated by St David’s Poultry Team Ltd. St David’s Poultry Team is registered in England and Wales under company registration number 05994736 at registered office 4, King Square, Bridgwater, Somerset, TA6 3YF. VAT Number 924092042.